Privacy policy

1. Information you share with us

When you make an enquiry, you may share your name, email address, phone number, vehicle make and model, and your message. When arranging a doorstep detail, we may also need your service address, chosen package, preferred appointment time, and relevant notes about your vehicle or access to the property.

Please share only what we need to help you. Do not include passwords, payment card details, or sensitive personal information in an enquiry.

2. How the contact form works

Our contact form prepares a draft in your own email app when a business email address is available. It does not send your message or save your form details to our customer records through the website. You choose whether to send the email.

While the form is in demo mode, no email draft is opened and no message is sent. The form displays a message to let you know.

3. How we use your information

Information you send to us helps us answer questions, recommend suitable services, arrange appointments, and discuss changes or concerns. Our team may keep customer and appointment records, including contact details, vehicle information, and notes needed to manage your service.

Our booking form saves your details to our customer records when you complete each step, including when you leave before confirming an appointment. Returning bookings reuse your customer record and update it with the contact details you submit. We store the booking reference in your browser’s local storage so you can continue later. You can also continue an unfinished booking using its resume link. Anyone with that link can view and edit the unfinished form, so keep it private.

4. Handling and keeping information

Customer records are managed through a staff sign-in area. Website hosting, record storage, and communication services may process information as part of providing those services. If you contact us by email or WhatsApp, that provider also handles your message under its own privacy policy.

The time we need to keep a record depends on the enquiry, service, and any outstanding follow-up or record-keeping requirements. You can ask us about the information held for your enquiry or appointment.

5. Cookies and other websites

The public website currently has no advertising or visitor analytics tools added. Staff sign-in uses cookies to maintain access to the internal management area. Your browser settings let you manage cookies.

Following a link to WhatsApp or another website takes you to a separate service. Please check its privacy information before sharing details there.

6. Your information and questions

To ask about your information, request a correction or deletion, or raise a privacy concern, use the available options on our contact page. We may need to confirm your identity before discussing customer records. Any request will be considered alongside applicable requirements to keep certain records.

7. Updates to this policy

We will update this page as the website and our services develop. The date above shows when this policy was last revised.